My Ticket Account
Click on the link below to make payments, update your Belk College Kickoff account information and forward tickets to a friend.Access My Account
When will tickets be mailed?
Tickets will be shipped beginning in late summer. Please keep all tickets, parking, hospitality passes and/or credentials in a safe place. Parking passes, hospitality passes and game credentials will not be replaced. Please see the ticket replacement policies below.
Where do I pick up will call tickets?
Before Game Day
If you purchased tickets in advance through the Charlotte Sports Foundation Ticket Office, but they couldn’t be mailed due to time constraints, you can pick them up at the Charlotte Sports Foundation Offices, located at 1447 South Tryon St. Suite 300, Charlotte, NC, 28203.
On Game Day
Ticketmaster and/or Charlotte Sports Foundation Ticket Office Will Call: Head to the Bank of America Stadium Ticket Office located on between the South and East gates of the stadium. The office opens at 9 a.m.
Tickets may not be left at Will Call by third parties for others to pick up. Individuals picking up tickets at either the Charlotte Sports Foundation Ticket Office or the Bank of America Stadium Ticket Office must present a valid photo ID.
What if I purchased tickets through a participating school?
The schools’ “Student/General Will Call” will be located on the opposite side of the Main Ticket Office. Each school will have a tent and table, and signage will be displayed to help direct fans. These locations are subject to change.
Are tickets required for children to attend the game?
Every child 12 months and older is required to have a game ticket to enter the stadium. Any child under the age of 12 months admitted without a ticket must share a seat with an accompanying adult.
What do I do if I need to replace my tickets?
The Charlotte Sports Foundation Ticket Office can replace a game ticket that has been lost, damaged or stolen. Additionally, if you purchase your tickets through the Charlotte Sports Foundation Ticket Office, you can forward your tickets and reprint them at home.
To replace a ticket through the Charlotte Sports Foundation Ticket Office, the account holder must complete a Replacement Ticket Request Form and email it to the Charlotte Sports Foundation Ticket Office at email@example.com. The account holder must provide the exact seat location for all tickets needing to be replaced. Information regarding replacement tickets must be received at least 48 hours prior to the game. A form must be submitted for each account, and all forms must be signed by the account holder.
Replacement tickets will not be mailed. All replacement tickets must be picked up at Will Call.
A copy of the filed police report must accompany the replacement request. There is no fee for replacing stolen tickets.
Remaining parts of the damaged tickets must accompany the replacement request. The replacement is free when remaining parts of the damaged ticket accompany the request.
Lost ticket replacement requests must come from the individual whose name is on the account. The replacement fee is $20 per ticket.
Tickets Left at Home
Tickets left at home may be replaced to the account holder prior to kickoff the day of the game. The replacement fee is $20 per ticket.
Tickets purchased in a block or group allotment will only be reprinted if the exact seat location is provided. The request must come from the account holder. The replacement fee is $20 per ticket.
How do I forward my tickets?
You can email your tickets to yourself and virtually anyone beginning 48 hours prior to the game via ticket forwarding. Log on to My Ticket Account and choose the ticket or group of tickets you want to reprint, enter the recipient’s information and select “forward.” Ticket forwarding is a free service for ticket holders and is available until three hours before the game.
Each ticket on your account has a unique bar code. During the forwarding process, the bar code on the original ticket is cancelled and the original ticket is no longer valid. The recipient is emailed a new ticket with a unique bar code that has been electronically issued. The new ticket can be printed using any standard printer.